Overview
Communications Services provides a wide range of telephone services to the campus. Single- and multi-line telephone systems and accessories, voice mail, calling cards, authorization codes, conferencing, and advanced call routing and queuing are available to UCSB faculty, staff, offices, and labs. Single-line telephone service and voice mail are also available to residents in Campus Housing.
Support
Visit the IT Services Catalog at ithelp.uscb.edu to submit a ticket.
Effective August 23, 2019: We will no longer email estimates separately. Instead, we will provide the estimate as an update to the original Request Project Estimate ticket. Once we update the ticket, you will receive a ServiceNow email with the estimate. You can reply back to the email with your approval or rejection, which will update the original Request Project Estimate ticket, advising our team how you want us to proceed.
| Telephone Service Get telephone service delivered to your campus office or UCSB residence. |
| Custom Calling Features Call Waiting, Call Forwarding, Three-Way Calling, and more. |
| Support and Dialing Instructions Detailed instructions on how to use your telephone and voice mail systems. |
| Voice Mail Advanced voice messaging system with multiple mailboxes and message management features. |
| Fax Lines Communications Services provides a telephone line and installation support for Fax machines. |
| Automatic Call Distribution Automatic Call Distribution (ACD) service receives, processes, queues, and distributes multiple incoming calls. |
| Training We offer training for all services we provide departments. |
| In-Bound Toll-Free (800) Service "Bulk rate" service for incoming calls charged to your departmental phone number. |
| Courtesy Telephones "In-house" telephones that are restricted to on-campus calls, or can automatically dial a fixed number. |
| Telephone Cable Pair Rental On-campus wiring for special circuits or to connect non-University customers with local and long-distance carriers. |
| Local Off-Campus Communications Voice and data communications in buildings owned or leased by the university away from campus, but within the local area. |
| Communications for Distant Locations Setting up telephone and data communications service at locations outside the Goleta/Santa Barbara area. |
| Two-Way Radios Communications Services manages access to UCSB 800Mhz radio frequencies, and maintains all FCC licenses for the use of campus two-way radios. |
1"Others" refers to businesses and organizations that operate on campus but are not part of the University of California, such as vendors and contractors.
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General Services |
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| Directory Assistance Directory Assistance provides telephone information for UCSB departments, services, faculty, and staff. |
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| Emergency Telephones Toll-free connections to Police Dispatch with automatic caller location throughout the campus. |
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| Telephone Service for People with Disabilities Links to information for those with hearing, vision, mobility, or other impairments. |
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| Directories Online and printed directories provide contact information for UCSB departments, faculty, staff, and students. |
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| Cellular Telephones Cellular telephone information for UCSB departments, faculty, and staff. |
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| Global Prepaid Long Distance Web-based, prepaid international and domestic cellular calling service for UCSB students, faculty, and staff. |
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| Communications Services for Non-UCSB Groups Telephone and data communications for non-University businesses and organizations on campus. |
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