Information Technology Services

Business Information technology Services (BITS) provides technology leadership and management for enterprise business, student, and administrative systems and services supporting UCSB's mission.

Deputy Chief Information Officer/BITS Executive Director: Joe Sabado, joesabado@ucsb.edu

Application Development

• Develop and maintain software for services and applications
• Provide lifecycle management for custom applications/platforms
• Manage technical project implementations
• Support the evolution of software development practices

Director of Application Development: Josh Andersen, joshanders_84@ucsb.edu

Data Services & Business Intelligence

• Provide database hosting and administration
• Perform data integrations for vendor and custom-developed systems
• Provide developer support
• Ensure the security and accessibility of institutional data
• Develop and maintain reporting and business intelligence solutions for campus

Director of Data Services & Business Intelligence: Diana Antova, dantova@ucsb.edu

Financial Information Systems

• Develop, maintain, and provide customer support for Campus Financial Systems
• Perform and manage integrations with third-party systems
• Support financial system testing
• Coordinate with application vendors, other IT units, and customers to ensure business continuity

Interim Director of Financial Information Systems: Joe Sabado, joesabado@ucsb.edu

Student Information Services

• Analyze and troubleshoot business processes and systems to co-create potential solutions with campus partners
• Support third-party applications and systems through integration management, application administration, vendor coordination, and requirement reporting
• Support and manage various departmental, divisional, and campus IT projects and initiatives
• Provide coordination for PCI and Security Compliance requirements for select departments
• Support aspects of IT governance for the Student Affairs division, including project intake and prioritization

Director of Student Information Services: Brian Frazier, brian.frazier@sa.ucsb.edu

Student Information Services Team Contact: SIS-Team@its.ucsb.edu

Enterprise Application Architecture

• Provide technical oversight and leadership for enterprise system projects
• Develop and maintain ITS' application and data architecture blueprint and roadmap
• Participate in the design, implementation, and integration of technology and infrastructure for enterprise systems with departmental and cross-functional teams
• Coordinate with governance groups to promote alignment of architectural strategy
• Assist in the development of future state IT architecture

Director of Enterprise Application Architecture: Joe Sabado, joesabado@ucsb.edu

• Leads IT strategic planning
• Creates the framework for IT innovation and transformation
• Manages relationships with academic customers
• Liaises between the Office of the CIO and campus research computing constituencies
• Develops tailored IT systems training and learning collateral that cater to the needs of staff and faculty while integrating an inclusive design approach that promotes a welcoming learning environment
• Creates diverse and engaging multimedia learning materials while striving for continuous improvement, focusing on accessibility and ensuring user-friendly learning experiences.
• Oversees all facets of the staff Learning Management System (LMS)

Director of IT Strategy & Academic/Research Support: Elise Meyer, elise.meyer@ucsb.edu

• Ensures the confidentiality, integrity, and availability of all forms of information at UCSB
• Manages the Secure Computing Research Environment (SCRE)
• Implements processes, technologies, and practices to reduce the risk of loss or damage to institutional information

Chief Information Security Officer: Jackson Muhirwe, drjackson@ucsb.edu

• Financial management: Careful oversight of financial resources, ensuring prudent allocation and adherence to budgetary guidelines related to Common Good Fee, recharges, and projects.
• Workforce administration: Managing all aspects of personnel affairs, including recruitment, performance management, payroll, and timekeeping, fostering a productive and harmonious work environment.
• Procurement: Efficiently handling procurement processes to secure essential resources while optimizing costs.
• Space, facility, health, and safety management: Ensuring a conducive and safe working environment by overseeing space allocation, facility maintenance, and health and safety protocols.
  • Providing comprehensive administrative services and organizational support to streamline operations across various departments.
  • Ensuring compliance with UC, UCSB, divisional, and departmental policies and standards, thereby safeguarding our operations and reputation. 

Director of Administration & Logistics: Tedi Tehrani, tedi.tehrani@sa.ucsb.edu

Responsible for the baseline technical capabilities required by campus to achieve its mission objectives and support necessary administrative capabilities.  This includes networking, communications, and computing infrastructure as well as services such as Identity and Access Management, helpdesk capabilities, and support and management of productivity applications.

Chief Technology Officer: Shea Lovan, salovan@ucsb.edu

Cloud & Identity Services

• Designs, implements, and manages identity services
• Provides consulting for services deploying to the cloud
• Supports evolution of UCSB's cloud practice

Director of Cloud & Identity Services: Jim Woods, jwoods@ucsb.edu, (805) 893-7145

Computing Infrastructure & Facilities

• Maintains critical infrastructure (networks, servers, databases, and backup systems)
• Supports evolution of service reliability engineering practices at UCSB

Director of Computing Infrastructure and Facilities: Allen Biehle, allen.biehle@sa.ucsb.edu

Network & Communication Services

• Operates the core campus network, including both wired and wireless data and voice networks
• Designs and maintains copper wiring and fiber cables installed throughout campus
• Manages the inter-building communications physical infrastructure, including the two-way/Public Safety radio systems

Director of Network & Communication Services: Kevin Schmidt, kps@ucsb.edu, (805) 893-7779

Workplace Technology Services

• Manages the help desk
• Maintains productivity, endpoint, and voice services
• Supports evolution of endpoint management practices at UCSB

Director of Workplace Technology Services: Manny Cintron, manny.cintron@ucsb.edu, (805) 893-3572

• Provides a full suite of project management activities, including management of scope, resources, schedules, risks, and issues.
• Tracks project milestones, health, and ownership for major programs within IT units
• Maintains the campus application inventory
• Analyzes needs and supports delivery for service modifications and system implementations
• Manages a comprehensive communications program for core IT services, enterprise projects, and incident response
• Coordinates campus process improvement initiatives

Director of IT Program Management: Matt Erickson, matthew.erickson@ucsb.edu, (805) 893-4219

Director of Process Management: Katie Mankins, kmankins@ucsb.edu

Administrative Systems

• Application Development: Provide expertise on technical project management, software architecture design, software development, web applications, support and maintenance, APIs and data integrations, as well as custom-developed and vendor systems integrations. 
• Collaboration Systems: Provide expertise on website development, support, and maintenance; implementing solutions using third-party collaboration platforms; e-signature process automation; and low-code/no-code business automation solutions.
• Business Systems: Provide expertise on business application support, enhancement, and modernization; custom application development; selection and implementation of new vendor systems; and ongoing business systems analysis for workflow process improvements.

Service Management

• ServiceNow System Management:  Develop and manage a consolidated service desk catalog and dispatch process. Through close consultation with IT units across campus, prepare methods to collect and rapidly resolve end user issues related to network access and campus resources.
• Demand/Request Management: Design and implement an intake system for capturing requests, determining feasibility, and transitioning to change requests or projects.
• Service Catalog Management: Coordinate the design, development, implementation, and maintenance of a catalog consisting of all operational services, including service details and interdependencies.
• Service Metrics: Measure services and/or processes provided by service teams to increase fulfillment efficiencies (cost and delivery). Provide metric information (KPIs) to customers on services rendered.
• Knowledge Management System: Introduce and utilize data/information/knowledge (DIK) management tools for service operations and analysis.

Automation

• AI Chatbots:  Develop new methods using modern and rapidly improving tools that leverage AI insights to provide automatic responses. In close consultation with business partners, build and maintain customer tools to allow for self-service capabilities.
• Service Automation: Build on modern service automation workflow tools to increase efficiency and anticipate business partner needs.

Associate CIO, Administrative Systems, Service Management, & Automation: Ben Price, ben.price@ucsb.edu